ATTENTION ALL MODIVCARE AND A2C DRIVERS: Please start requiring Modivcare and A2C customer to sign at the end of EVERY TRIP, WITHOUT FAIL! Beginning on June 17th, 2024, Modivcare and A2C will refuse to pay drivers for any trips that are missing the customer signature.

Q: What happens if a customer refuses to sign?
A: The driver should write “REFUSED TO SIGN” on the signature screen and report the incident to dispatch or the office.

Q: Sometimes my tablet doesn’t offer a signature screen at the end of Modivcare or A2C calls.
A: In the next 30 days, all technical issues must be resolved. Please come tot he office and see Bob as soon as possible.

Q: My tablet is hard to detach, so it’s difficult to hand it to customers so they can sign.
A: In the next 30 days, please stop by the office so we can change your tablet holder, making the tablet easier to remove.